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Despite receiving a confirmation email from the casino stating that the withdrawal had been approved, the player hadn't received the funds. The Complaints Team had advised the player that the processing of withdrawals could sometimes take up to two weeks. The player was dissatisfied with this response and had demanded immediate intervention. The Complaints Team had agreed to contact the casino after the two-week period if the funds hadn't been received. The player later confirmed that the issue had been resolved as the money had been successfully transferred to his bank account.
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- However, the player had not responded, preventing further investigation.
- The player agreed with this outcome, and so the complaint was resolved.
- The complaint was initially rejected due to the player registering from a country different from their actual location.
- Eventually, the player had informed us that the withdrawal had been successfully processed, leading us to close the complaint as resolved.
- This generally means the casino's T&Cs, complaints from players, estimated revenues, blacklists, and such.
- The casino restored the confiscated winnings disputed winnings, and the player was provided with a chance to meet the requirements.
The player from Estonia has requested withdrawal a few days ago. The player's winnings were voided for betting over the maximum allowed limit. The player had misunderstood the rules regarding which games contributed to the wagering requirements due to the way it was written in the terms and conditions.
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The casino had deducted 400 USD from her balance, stating that the maximum withdrawal from a bonus was 100 USD. The player had received this balance but had contested the unclear terms and conditions. After she submitted her complaint, the casino had contacted her, acknowledging the unclear terms, and had recredited 300 USD to her account. The player had expressed satisfaction with this resolution and had requested the closure of her complaint. The player from Norway had a withdrawal of 1,600 Euro pending from an online casino.
After some discussion, the casino offered the player a bonus in compensation for the loss of their winnings in this case. The player agreed with this outcome, and so the complaint was resolved. The player requires an overview of his deposits and withdrawals.
In working out a casino's Safety Index, we utilize a complex formula that acknowledges the collected data that we have addressed in our review. This generally means the casino's T&Cs, complaints from players, estimated revenues, blacklists, and such. The player from Spain has requested a refund, but the money has been misplaced to a different account. The player from Spain has deposited money into his account, but the funds seem to be lost.
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A player from France is facing a withdrawal issue for a payout due to an unwanted 5 euros bonus, which we canceled after playing a few rounds of roulette. The player later informed us that the casino paid him out, so we closed the complaint as resolved. Contacting the casino's customer support is part of our review process, so that we know whether players have access to a good quality service. Judging by the responses we have received, we consider the customer support of Alexander Casino to be good. The player from Norway has requested a withdrawal prior to submitting this complaint.
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Discuss anything related to Alexander Casino with other players, share your opinion, or get answers to your questions. Browse all bonuses offered by Alexander Casino, including their no deposit http://alexandarcasino.org bonus offers and first deposit welcome bonuses. We did not find any unfair or predatory rules in the Terms and Conditions of Alexander Casino during our review.
Take a look at the explanation of factors that we consider when calculating the Safety Index rating of Alexander Casino. The Safety Index is the main metric we use to describe the trustworthiness, fairness, and quality of all online casinos in our database. In our casino review methodology, we pay extra attention to player complaints, as they give us an important insight into issues faced by players and the casinos' approach in resolving them. When calculating each casino's Safety Index, we consider all complaints submitted through our Complaint Resolution Center, as well as ones we collect from other sources.